Frequently Asked Questions

Below are frequent questions our customers need support on, if you can’t find an answer let us know and our friendly team will be happy to help

Are your products safe to use?

Yes. Our products are absolutely safe to use when used in accordance with manufacturer’s instructions.

Do you support British industry?

All of our products are sourced from within the UK, mostly from companies that are within 2 hours’ drive of our warehouse facility. This means that we only use UK suppliers and contractors,UK sourced ingredients and we have the assurance of quality control due to our suppliers being so close at hand. Many companies now are moving their manufacturing energies overseas, but our commitment to you is that the products you buy from us support the British industry, from our taxes and revenue right down to labour expenses and printing costs.

What associations do you work with?

Keratex Hoofcare works closely with the following associations in order to better the brand name:

The Veterinary Medicines Directorate (UK) The Health & Safety Executive (HSE) The Department of Trade & Industry (DTI) The Food & Drug Administration (FDA: US) The British Equestrian Trade Association (BETA), the Department for Business and Innovation (DBIS) and the Australian Pesticides and Veterinary Medicines Authority (APVMA).

Privacy Statement

Privacy Statement updated 24 May 2018: Due to new government legislation (GDPR) we would like to advise how we store and handle your data. We keep any contact details given eg; name, postal address, email address, phone number so we can send out products or email/telephone you regarding your purchase or product enquiry. We keep your data safe, it is only seen and used by us for the reason it was given. Please rest assured we do not share your data with third parties, associates or other businesses except for the reason it was given. To opt out of future contact please email subject line: OPT OUT. 

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